Support & FAQs

Support and FAQs

Question: what products can ANC offer?

Answer: ANC produces and supplies various fiber optic connectors, fiber optic pigtails, fiber optic patch cords, fiber optic adapters, fiber optic attenuators, fiber optic splitters, PLC splitters, CWDM, fiber optic patch panel, fiber optic termination box, ODFs, and other fiber optic accessories with high quality and competitive price.

Question: What quality guarantee ANC products have?

Answer: ANC makes sure that all products are 100% tested before shipping. Only qualified products will be shipped out to customer. ANC product quality is compliant with International Standards and ANC specification.

Question: Can we get free sample to test from ANC?

Answer: Yes, ANC can offer certain quantity of free samples for testing, but customers will need to pay for the courier charges or shipping chargers by themselves.

Question: We want to place a small order first, is there a MOQ (minimum order quantity)?

Answer: There is no MOQ for ANC products; however, the unit price will be higher if quantity is smaller.

Question: We don't have DHL/FEDEX/UPS/TNT account; can ANC help to ship goods for us?

Answer: Yes, ANC can help to handle shipping by express, shipping by air, shipping by ocean. ANC will prepay shipping charges for customers, and then customers pay shipping charges to ANC together with order amount. The shipping cost prepaid by ANC is usually lower than cost paid by recipient/customer.

Question: What payment methods ANC accept?

Answer: ANC only accept payment by cash or T/T or L/C. Payment by credit card or west union or PayPal is not acceptable right now.

Question: We need products urgently, can ANC supply products fast?

Answer: ANC has large production capacity for various fiber optic products and is able to meet urgent requirement. Please talk with sales directly if goods are in urgent need, our sales team will help to handle.

Your success is our biggest wishes. Any questions, please feel free to contact us. We will always provide perfect services to you.

Service Center: +86-755-28471034
Email: admin@anc-fiberoptic.com , sales@anc-fiberoptic.com